Case Management
AIDS Community Resources offers a comprehensive array of support services for HIV+ consumers, their families, and their partners. Bilingual services, offered in English and Spanish are provided at no cost to ACR consumers.
ACR’s dedicated case management team is highly knowledgeable in all areas of access to care. Case managers work one-to-one with HIV+ consumers to identify needs and link them with services: Primary Medical Care, Substance Abuse Treatment, Financial Benefits, Housing, Legal Assistance, Treatment Adherence, and Transportation.ACR services are offered to anyone without discrimination based on age, race, creed, color, gender, sexual orientation, economic status, political affiliation, marital status, mode of transmission or handicapped status.
You will be treated with dignity and respect. Your information is confidential and services are provided in strict accordance with NYS HIV Confidentiality Law. You will receive services in a reasonable and timely manner.
Case Management
Through frequent, planned contact, the family-centered case manager helps the family achieve goals and objectives set out in the service plan. This includes helping families access a range of supports and services and creating opportunities for them to learn and practice new skills. Family-centered case management includes communication and planning with multiple service systems to ensure provision of appropriate services and assess service effectiveness and client progress. Families are encouraged to use their skills to access resources, fully participate in services, and evaluate their progress toward desired goals and outcomes.
http://www.childwelfare.gov/famcentered/casework/case_mgmt.cfm
Meet the Team
Case Manager: This is your team leader. The case manager will work with you to identify your needs and to help connect you to needed services, such as benefits, housing, utilities, medical and transportation.
Case Management Technician: can accompany you to medical, housing, or social services appointments and help answer questions.
Community Follow-up Worker: will assist your case manager in keeping your case files and benefits current.
Treatment Adherence Specialist: will work with you to develop a plan to help you take your medications on time.
Harm Reduction Specialist: Alcohol, nicotine, and recreational drug use, can harm your overall health as well as your body’s ability to live with HIV. If you are currently using any of these substances – and are not ready to stop using – the harm reduction specialist will work with you to help you with ways to reduce your harm – and can offer support to help you get to a place where you are ready to reduce or eliminate your substance use. You set your own pace.
You: are expected to actively participate in the development of your personal service plan; to stay in contact with your case manager as soon as possible of changes in your situation such as income, address, telephone number, household composition, and the receipt of services or benefits from other sources; maintain Medicaid certification if you are receiving services through the Comprehensive Medicaid Case Management program; work with your case manager and other support staff in a mutually respectful manner.